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Grosvenor Connect Terms and Conditions

WHO WE ARE

The grosvenorconnect.com site ('this Website') is a website operated by Grosvenor Group Limited (No. 3219943) with registered office at 70 Grosvenor Street, London W1K 3JP, United Kingdom ('Grosvenor' or 'we' or 'our').

To contact us, please send an email to: customerenquiries@grosvenor.com.

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IMPORTANT NOTICE

By accessing and using this Website you agree to observe and be bound by the following Terms and Conditions. If you do not agree to these Terms and Conditions, you should exit this Website immediately. These Terms and Conditions apply to your use of this Website irrespective of the delivery platform or device you use to access it.

DISCLAIMER

Without limiting the general disclaimer under 'No Warranties' below, this Website is designed for information purposes only and you acknowledge that you are solely responsible for the use of it. Whilst Grosvenor will take reasonable care to ensure that the content on this Website is accurate, complete and up-to-date, Grosvenor does not guarantee, warrant or represent that the content and/or facilities available or accessible via this Website will always be accurate, complete or up-to-date, or that access to it will be uninterrupted.

NO WARRANTIES

The content on this Website is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on this Website.

This Website and its contents are provided on an 'as is' basis and without any representation, term, condition, guarantee or warranty of any kind, either express or implied (and whether implied by law, custom or otherwise) as to the condition, quality, performance, accuracy, suitability, fitness for purpose, completeness of this Website or its content or that the Website or the content will be provided uninterrupted, error free or free from viruses, trojan horses or other harmful material.

LIABILITY

Grosvenor does not exclude or limit in any way its liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

Business Users

If you are a business user, Grosvenor will not be liable to you for any loss or damage whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising from or in connection with: (i) use of, or inability to use, this Website, or (ii) any inaccuracies, errors or omissions in information made available through this Website.

In particular, Grosvenor will not be liable for loss of: profits, sales, business, revenue, business opportunity, anticipated savings, data, goodwill or reputation or for any indirect or consequential loss.

Consumer Users

If you are a consumer user, please note that we only provide this Website to you for domestic and private use. You agree not to use this Website for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

INTELLECTUAL PROPERTY RIGHTS

The intellectual property rights (including but not limited to copyright, design rights, trademarks and patents) in this Website and the content posted on this Website remain the property of Grosvenor or the rightful content owner as the case may be. All such rights are reserved.

You have the right to access and use this Website, we authorise and license you on a revocable, non-exclusive, non-transferable basis to use this Website in accordance with these Terms and Conditions. You are not permitted and do not have a licence to reproduce, modify or adapt any software on this Website or material appearing on this Website. You are not authorised and have no licence to use or reproduce our registered or unregistered trademarks unless we provide you with express permission in writing to do so. You must not use any part of the content on this Website for commercial purposes without obtaining written permission to do so from us or our licensors, as applicable.

Except as permitted under applicable law you may not use, copy, adapt, modify, sell, license, distribute, transmit, display, publish or create derivative works derived from this Website or the content or any part thereof without the prior written permission of Grosvenor.

If you use or exploit any part of this Website in breach of the above licence, your right to use this Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

YOUR CUSTOMER PORTAL PROFILE

You may create and register a profile on this Website which will allow you to view general information including news, events and offers. Provided you have authorisation from the relevant tenant (or you are the tenant), you may link your account to your profile by submitting the account number and authorisation code that will be mailed to you.

You will be asked to register your profile by using your email address and you will need to create a password of your choice in order to access your profile through this Website. You should ensure that your password is at least eight (8) characters long and contains at least one (1) upper case letter, one (1) numerical character and one (1) special character. Once your profile has been registered, you may then link your account(s) to your registered profile by following the instructions on the relevant page. You must treat your password and account information as confidential and must not disclose it to a third party.

You shall be fully responsible for all uses of your profile and for any actions which take place using your profile, including for any payments made using your payment details. If you have linked an account to your profile and you either cease to be the tenant or authorised representative of the tenant, you must promptly notify Grosvenor. Grosvenor reserves the right to suspend or terminate access to the property information linked to your profile where it knows or reasonable suspects that you no longer have authority to have such accounts linked to your profile.

Your access to any linked property information will be removed on termination or expiry of the related tenancy term.

We have the right to disable your access to certain features of your profile (including access to account information), at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms and Conditions.

It is your responsibility to keep your password secure. If you allow someone else to use your profile, you are liable under these Terms and Conditions for any act or omission by them which may breach these Terms and Conditions.

If you know or suspect that anyone other than you has obtained access to your profile (including your password information) without your permission, you must promptly notify us by emailing customerenquiries@grosvenor.com.

PORTAL PAYMENTS

You may make payments to Grosvenor through this Website. In order to make a payment, you must have a valid credit card or debit card which you are authorised to use for making such payments. When making payments, you must comply with the security requirements as set out in these Terms and Conditions. You must not make a payment, or attempt to make a payment through any fraudulent means or without authorisation from the relevant cardholder.

When you make a payment you must submit complete and accurate payment information. By submitting payment details you warrant that you are entitled to make a payment using those payment details. If we suspect that you do not have authorisation to make a payment or a payment has been made fraudulently or in other suspicious circumstances, we may suspend your access to your account and/or contact the issuing bank/payment provider and/or law enforcement authorities or other appropriate third parties.

All payments which you make to us through this Website are made through a separate credit card/direct debit transaction gateway, which is not operated by Grosvenor but is operated by a third party provider called Worldpay ('Payment System' ). Transactions through the Payment System are processed and settled by Worldpay in accordance with their terms. Please be aware that if you use a credit card to make a payment through the Website, you may incur a processing fee (but you will be informed of any such fees prior to confirming the payment).

By submitting a payment through the Payment System, you authorise Worldpay to charge your credit/debit card or directly debit your account for an amount equal to the payment.

All payments are to be made in Pounds Sterling.

LINKS AND THIRD PARTY WEBSITES

This Website may contain links to other websites owned, operated or hosted by third parties which are not under our control ('Linked Websites' ). Links to Linked Websites are provided for convenience only and may not remain current or be maintained. You may choose to access such websites or resources at you sole discretion and if you use these links you will leave this Website. Links to Linked Websites, and the advertisement of any third parties, should not be construed as any endorsement, approval, recommendation, or preference by Grosvenor of them or their goods/services, nor does it imply that there is any association between Grosvenor and the operators of these websites. We do not make any representation or warranty in respect of these websites or resources (including as to their accuracy, completeness or security). To the extent permitted by law, we take no responsibility and have no liability in relation to them and your use or reliance on these is at your own risk.

You may not link to any part of this Website without the prior written consent from Grosvenor Group Limited and we reserve the right to withdraw such consent at any time.

In order to provide you with the full functionality of this Website, we may receive information relating to your profile from our internal systems including our property management system and our maintenance system.

USER OBLIGATIONS

You are responsible for configuring your information technology, computer programmes and platform to access this Website. You should use your own virus protection software.

You must not misuse this Website by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to this Website, the server on which this Website is stored or any server, computer or database connected to this Website. You must not attack this Website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use this Website will cease immediately.

PRIVACY STATEMENT

Protecting your personal data is important to Grosvenor. We will only use, store, process and disclose all personal data collected through this Website in accordance with our Privacy Policy. Please see the link to our Privacy Policy at the bottom of this page. You should read the Privacy Policy and make informed decisions about your personal data.

AMENDMENTS

Grosvenor reserves the right at any time and without any prior notice to remove, update, amend or vary this Website or any of the content which appears on this Website, including these Terms and Conditions. You must check these Terms and Conditions regularly for any such changes. Any new or amended terms will be effective immediately when they are posted, and by continuing to use this Website you agree to be bound by the most current version of these Terms and Conditions.

INVALIDITY

If any part of these Terms and Conditions is unenforceable (including any provision in which we exclude our liability to you), the enforceability of any other part of these conditions will not be affected.

LAW AND JURISDICTION

You agree that these Terms and Conditions and any claim relating to the use of this Website and the content will be governed and construed in accordance with the laws of England and Wales and that the courts of England and Wales shall have exclusive jurisdiction in respect of any dispute arising from access to or use of this Website.